Japan Guide Stars ("we", "us", or "our") operates the japanguidestar.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.

1. Information We Collect

We collect the following types of information:

Personal Data

When you book a tour or contact us, we may ask you to provide certain personally identifiable information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Country of origin
  • Number of guests and ages
  • Dietary restrictions or allergies (for food tours)

Usage Data

We may also collect information about how the website is accessed and used. This may include your IP address, browser type, pages visited, time spent on the site, and other diagnostic data.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and maintain our tour services
  • To notify you about changes to your booking or our services
  • To provide customer support and respond to inquiries
  • To gather analytics to improve our website and services
  • To send promotional communications (only with your consent)
  • To detect and prevent fraud or technical issues

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Tour guides and operators — to facilitate your booked experience
  • Payment processors — to process transactions securely
  • Analytics providers — to help us understand website usage (anonymized data)

4. Data Security

The security of your data is important to us. We use commercially reasonable means to protect your personal data, but no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Last updated: June 10, 2026